Shipping, exchange and return policy
Shipping, exchange and return policy
We are proud of our name and reputation in terms of the excellent quality and value in our products. If you are not satisfied with your purchase, we are happy to assist you with a replacement or return according to the company’s policy
from one to three business days after completing the payment process
If
you need to return the product during the shipping process, we will
have to first check the returnability of the shipment with the shipping
company. Once approved by them, any operational fees incurred during the
shipping and return process will be deducted from your refund amount,
and the remaining amount will be refunded to you. However, if the
shipping company does not agree to return the shipment, unfortunately,
we will not be able to cancel your order
To
return a received product, you can request a return within 72 hours of
receiving your order, and we will arrange the return based on your
request. Once we receive and inspect your returned product, we will
issue a refund of the amount paid via the original payment method less
the return fee.
The customer must submit a request for exchange and return to the Shoppers Company store by contacting us by calling or WhatsApp on 0550397955 within three days from the date of receiving the product that was purchased, mentioning the reason for the exchange or return.
Returns and exchanges are made if the item is in the same original condition when purchased
The customer bears a shipping fee of 35 riyals for domestic shipping and international shipping of 85 riyals
Exchange and return if the customer contacts the store within 3 days of receiving the product in the case of items that were shipped to the customer with an error or defect:
If you receive a product other than the one you ordered.
If you receive a damaged or defective product in the event of an error made by the store in one of the products
Return and exchange are in accordance with the conditions mentioned within three days from the date the customer receives the shipment, and no request will be considered after the expiry of the specified period.
Shipping fees for exchange and return
In the event of a return or exchange, the customer will bear a shipping fee of 35 riyals for domestic shipping and 85 riyals for international shipping.